Business Foundations For Insurance Professionals Essay

A310 Business Foundations for Insurance Professionals The concept of marketing is quite logical and simple. Identify the specific wants and needs of a target market and satisfy those customers better than the competitors. Insurance companies are in a unique position when it comes to marketing. They have no tangible products to sell, but must instead rely on strong relationships with loyal customers and word of mouth to help them compete. Still, despite the challenges, the marketing strategies for insurance companies are really no different than for any other company, and require a strong focus on the basics of effective marketing. First order is insurance companies must know their market. This means having a strong understanding of their target audience, their competition and the most effective ways to communicate. Competition is aggressive, but service organizations like insurance agencies that thoroughly understand the needs and concerns of their target audience can effectively mo tivate that audience to connect with them. Successful insurance marketers don’t just go out and do things. Based on their knowledge of the market, and their overall goals and objectives, insurance marketers identify and prioritize the communication strategies most likely to generate the results they need. This generally involves a combination of activities that include both traditional and new media, direct and indirect sales. One aspect of marketing that I know our companyShow MoreRelatedWe Are Linear Thinkers, Yet The World The Web1598 Words   |  7 PagesWe are linear Thinkers, yet the World the Web are 3D How to Connect the Dots from Practitioner to Business Owner Take the leap from therapist to business owner! The path to business ownership is different for each individual. 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Overall Banking of Bank Asia Limited Free Essays

string(230) " the Bank again came to the limelight with over subscription of the Initial Public Offering of the shares of the Bank, which was a record \(55 times\) in our capital market’s history and its shares commands respectable premium\." [pic] PART A INTRODUCTION OF THE REPORT [pic] [pic]1: Introduction [pic] 1. BACK GROUND OF THE STUDY [pic] Bank is a financial institution whose main aim is to earn profit through exchange of money and credit instruments. A banking company must perform both of the essential function accepting of deposits and lending or investing the same. We will write a custom essay sample on Overall Banking of Bank Asia Limited or any similar topic only for you Order Now If the purpose of acceptance of deposits is not to lend or invest, the business will not be called banking business. It may be said that banking in its most simple form, is as old as authentic history. As early as 2000 B. C. Bany Lonians has developed a system of banks. In ancient Greece and Rome the practice of granting credit was widely prevalent. According to some authorities the word â€Å"Bank† is derived from the words banco, bancus, banque or bance. All of these words mean a bench upon which the mediaeval European bankers used to sit with their coins to transact banking business. When a banker failed to meet his obligations, the angry people used to break up his â€Å"banco†. The account for origin of the word â€Å"Bankrupt† which means bank failure but whatever be the origin of the bank, the word came to be used in Europe from the middle age in connection with the business of bank. Money also links the history of banking. It created a logical necessity of banks. However, the birth of present day banking is not sudden. It has come to its present stage through a process of development. During the last decade, banking became the most competitive industries of Bangladesh with a huge amount of growth. A large number of new banks have made their way in the industry and yet there are more to come. In such a highly competitive service industry, ‘customer satisfaction’ is a very important factor to consider. High customer atisfaction and loyalty give an organization a better base than its competitors and allows it to flourish in the industry. 2. OBJECTIVE OF THE STUDY [pic] General Objective The general objective of preparing this report is to fulfill the requirement of project work as well as completion the BBA Program through gaining the experience and view the application of theoretical knowledge in the real life. Also find out the Operational Process of the Bank and it’s overall Performance. Project Objective The objectives of this report are the followings: Get introduced with the idea of â€Å"Customer Service Quality† in Bank Asia Ltd. ? Introduce with the Bank service quality assessment tools ? Techniques to win a strong customer base ? To know the expectations of customers of Bank Asia Ltd. ? To analyze different activities of different desk. ? To analyze different rules and regulations of the Banking System. ? To analyze the procedures of making loan. ? To analyze how to provide better customer service. ? To analyze how bankers introduce their product to the clients and customers. To know how people communicate with clients, customers and head office about different purposes and how they use information system. ? To Know the position of Bank Asia Ltd in the Market ? To know the study’s and conditions of overall performance ? To make some recommendations and conclusion to further the development of Retail products of Bank Asia Ltd. 1. 3 Methodology of the study [pic] To make the report more meaningful and presentable, two sources of data and information were used widely. Both primary and secondary data sources were used to prepare this report. The nature of this report is descriptive with some survey or using sampling method. Most of the necessary information has been collected by a questionnaire, officers working in Retail Banking. 1. 4 DATA COLLECTION [pic] Both the primary and secondary forms of data are used to make the report more rich and informative. The details of these sources are gives below: Primary Sources Most of the information was acquired by discussing with the officers working in the Patherhat Branch of Bank Asia Ltd. Observation and work experience with different divisional in-charges and suggestions of many executives of the bank. Secondary Sources Annual Report of the Bank Asia Limited. Various books, articles, compilations etc. Websites of the Bank. Instruction circular of Head Office, brochures of different banks, newspapers and magazines regarding banking issues, seminar papers and so on. 1. 5 LIMITATIONS [pic] The report was not free from limitations. The study has been conducted on the subject of â€Å"Activities in Bank Asia Limited†. The Officers of Bank Asia have provided all the necessary information with his best abilities. Key limitations of the study are as follows: The internship is a very short period of time. During this short period it is very difficult to study about Bank Asia properly. ? The data and information collected from Bank Asia was not clearly related with the topic. ? The study was not successfully completed due lack of knowledge of banking profession. ? Some data and information was not provided by Bank Asia due to maintain secrecy. ? The data that are collected contain ed lots of information so it is very difficult to represent all information concisely. ? Bank is a very busy organization with comparison to others. There are rushes of people for about whole the day and the officers have to transact with them. So it is very much tough for Credit Officers to allocate time for me. [pic] PART B COMPANY PROFILE [pic] [pic]2: COMPANY PROFILE [pic] 2. 1 ABOUT BANK ASIA [pic] Bank Asia is one of the renowned and successful banks in Bangladesh established in 1999. The paid up capital of the Bank is 1116 million. With in very short time Bank Asia has established itself as one of the fast growing local private Bank. Now it has 66 branches in its network. It has own ATM service. It provides ATM service through other banks too. Mr. A. Rouf Chowdhury is the Chairman of Bank Asia. Bank Asia is operated by the experienced, qualified, professional management teams whom have exposure in the international market. In the year 2003 the Bank again came to the limelight with over subscription of the Initial Public Offering of the shares of the Bank, which was a record (55 times) in our capital market’s history and its shares commands respectable premium. You read "Overall Banking of Bank Asia Limited" in category "Essay examples" Bank Asia is maintaining it’s competitiveness by leveraging on its Online Banking Software and modern IT infrastructure. It the pioneer amongst the local Banks in introducing innovative products like SMS Banking and under the ATM Network the Stelar Online Banking Software enables directs linking of a client’s account, without the requirements for a separate account. Bank Asia has long experience in the financial sector of our country. By their programmatic decision and management directives in the operational activities, the Bank has earned a secured and distinctive position in the banking industry in term of performance, growth and excellent management. 2. 2 CORPORATE INFORMATION[pic] ? Letter of intent received : 24/02/1999 First meeting of the Promoters held: 15/04/1999 ? Certificate of incorporation received: 28/09/1999 ? Certificate of commencement of Business : 28/09/1999 ? First meeting of the board of Directors held: 01/10/1999 ? Banking license received : 06/10/1999 ? First branch license received: 31/10/1999 ? Inauguration of Bank : 27/11/1999 ? Date of publication of Prospectus : 29/0 6/2003 ? Date of IPO Subscription : 23/09/2003, 24/09/2003 ? Date of first share trading in Bourse : 08/01/2004 ? Date of agreement with CDBL : 20/12/2005 ? Date of first scrip less trading : 30/01/2006 Numbers of Promoters: 22 ? Numbers of Directors: 11 ? Numbers of Branches : 66 ? Auditors : S. F. Ahmed CO. Chartered Accountants House #25, Road # 13A, Block- D, Banani, Dhaka- 1213. ? Registered Office: Tea Board Building (1st floor) 111-113, Motijheel C/A, Dhaka – 1000, Bangladesh. 2. 3 MANAGEMENT HIERARCHY OF BANK ASIA LIMITED [pic] 2. 4 MISSION STATEMENT OF BANK ASIA [pic] To assist in bringing high quality service to our customers and to participate in the growth and expansion of our national economy. To set high standards of integrity and bring total satisfaction to our clients, shareholders and employees. To become the most sought after bank in the country, rendering technology driven innovative services by our dedicated team of professionals. 2. 5 VISION OF BANK ASIA [pic] Bank Asia’s vision is to have a poverty free Bangladesh in course of a generation in the new millennium, reflecting the national dream. Our vision is to build a society where human dignity and human rights receive the highest consideration along with reduction of poverty. 2. 6 COMMITMENT CULTURE OF BANK ASIA LTD. pic] 2. 6. 1 Social Commitment: Though the purpose of Bank Asia is obviously earning profit, but the promoters and equity holders are aware of their commitment to the society to which they belong. 2. 6. 2 Corporate Mission: †¢ To provide high quality financial services in export and import trade. †¢ To provide excellent quality customer service. †¢ To maintain corporate and bus iness ethics. †¢ To become a trusted responsibility of customer’s money and their financial advisor. †¢ To make their stock superior and rewarding to the customers/ share holders. †¢ To display team sprit and professionalism. To have a sound capital base. 2. 6. 3 Corporate Culture: Bank Asia is one of the most disciplined banks with a distinctive corporate culture. Here we believe in shared meaning, shared understanding and shared sense making. Our people can see and understand events, activities, objectives, objects and situation in a distinctive way. They mould their manners and etiquette, character individually to suite the purpose of the bank and the needs of the customers who are of paramount to us. The people in the bank see themselves as a tight knit team/ family that believe in working together for growth. The corporate culture we belong has not been imposed; it has rather been achieved through our corporate culture conduct. [pic]3: TECHNOLOGY AND INNOVATION [pic] 3. 1 DELIVERY CHANNEL [pic] Focusing of the need for increasing customer’s service delivery point Bank Asia has been continuously adding new items. Their delivery channels now include 32 branches one booth, ATMs, internet banking, POS machine of Dutch Bangla Bank Ltd. and mobile banking. 3. 2 BRANCH NETWORK [pic] Bank Asia intends to achieve to attain balanced growth and expansion of its branch network. Aiming to extend their service and to increase their reach rapidly to their growing and valuable clients. Bank Asia always looking for opportunities for adding more branches to their growing network. 3. 3 ATM [pic] Bank Asia’s ATM Service has been well embraced by the clients since it provides them most flexibility in handling cash money and ensures uninterrupted banking facilities round the clock. In the face of growing demand they arranged for addition of new ATMs and set up 10 additional machines during the year 2007. Now they have ATMs of their own also they have under share arrangements 93 ATM E-cash booths and 226 ATMs of Dutch Bangla Bank Ltd. 3. 4 INTERNET BANKING [pic] Internet banking facilities change their business process, since many customers fell comfortable to execute transaction through internet. The transaction through internet has grown very fast in the recent year. Their internet banking further improved in 2007 and their customer can change their profile, stop payment of issued cheques, see the status of cheques, request a cheque book etc. n addition to existing facilities like fund transfer, balance and transaction enquiry etc. 3. 5 CREDIT CARD FACILITIES [pic] Bank Asia now provides credit card to its customers and clients. Through this card a client can draw money from any bank. [pic] PART C GENERAL BANKING(AN OVERVIEW) [pic]4: GENERAL BANKING (AN OVERVIEW) [pic] 4. 1 Banking Service of Bank Asia Ltd. [pic] Banking Services General Banking Credit/Advance Foreign Exchange CashC ash Credit (HYPO)Import AccountsCash Credit (PLEDGE)Export RemittanceCash Credit SchemeRemittance Clearing House Lease Financing Customer Service Saving Overdraft 4. 2 CUSTOMER SERVICE[pic] Accepting Deposit: There are three kinds of deposits in Bank Asia those are as follows: a) Demand Deposit. b) Time Deposit. c) Scheme Deposit. a) Demand Deposit: The deposit from which depositors can withdraw money without any notice is demand deposit. These demand deposit also three categories those are as follows: 1) Current deposit (CD Account). 2) Saving Deposit (Saving Account). 3) Short Term Deposit (STD Account). b) Time Deposit: This deposit is called FDR (Fixed Deposit Regular). The amount in this account is payable only after time stipulated. There are three types of time deposits those are as follows: FDR # One Month 10% # Three Month 12. 5% # Six Month 12. 5% # One Year 12. 5% # BASP 14% C) Scheme Deposits: With the growth of the middle classes and classes of people having a monthly and regular source of income, from which people deposit a specific amount in the Bank at a regular interval of time, is called Scheme Deposit. The following accounts are under Scheme Deposit A/C: 1. Deposit pension Scheme (DPS),2. Monthly Saving Scheme (MSS), 3. Monthly Income Scheme (MIS), 4. Super Saving Scheme (SSS),5. Multi plus Saving Scheme (MPSS). 4. 2. 1 ACCOUNTS OPENING PROCEDURE [pic] To open a new account an applicant has to maintain number of formalities. Bank’s officer also is careful whether necessary documents are provided by the new account opener. To open a new account following formalities have to be maintained: ? An introducer who introduces new account holder to the bank. ? Two copies of passport size recent photograph attested by the introducer. ? Account opening form duly filled. ? Signature card duly signed. One copy of photograph of nominee. ? After fulfilling the above formalities, Bank provides to the customer a deposit slip book and a cheque book which is marked by his new account number. ? If it is joint account each and every person has to provide their details and signed into the account opening form. ? Letter of thanks to the account holder and introducer For Partnership firm: If it is a Partnership firm there is some additional formalities have to be maintained, those are as follows: ? Partner’s signature ? Partner’s name and address. ? The nature of the firm’s business Two copies of photograph for each and every partner, duly attest by the introducer. ? Account must be introduced properly. ? Introducer’s signature on account opening form has to verify by an officer under full signature. ? Certified true copy of the memorandum of the firm. ? Registered partner ship deed. ? In case of joint account, operational instructions are to be signed by the joint account holders. For proprietorship business: ? Declaration of proprietorship ? Photocopy of Business trade license. ? Account agreement form. ? Photocopy of TIN certificate. For Limited Company: Certified true copy of Memorandum Articles of Association of the company. ? Latest audited balance sheet of the company. ? Latest copy of company’s income statement. ? Certificate copy of incorporation of the company for inspection and returned with a duly certified photocopy for bank’s record. ? Certificate from the registered of the joint stock companies that the company is entitled to commence business (in case of public limited co. for inspection and return) along with a duly certified photocopy for bank’s record. ? Name and address of the board of directors. ? Authorized signature. Extra resolution of the board, general meeting of the company for opening the account and authorization for its operation duly certified by the Chairman/ Managing Directors of the company. ? Full name of the company and full address of head office. General condition for opening current and saving account: ? At least Tk. 2,000/- for current account and Tk. 1,000/- for saving account has to deposit while account is going to open. 4. 2. 2 ISSUE OF DUPLICATE CHEQUE BOOK [pic] When an account holder loss his cheque book he has to inform it to the bank. Then bank stop any amount from that acc ount. Account holder has to apply to the bank through application to new cheque book. Then fresh cheque book is issued instead of lost one after verification of the signature of the account holder from the specimen signature card and on realization of required exercise duly only with prior approval of manager of the branch. Cheque of the new cheque book is recorded in the ledger card and signature card ass usual. Series number of lost book is recorded in the stop payment register and caution should be exercised to guard against fraudulent payment. 4. 2. 3 CLOSING OF AN ACCOUNT [pic] There are some reasons for which account may be closed those are as follows: ? If the customer is desirous to close the account. ? If the bank finds that the account is inoperative for a long duration. ? If garnishee order is issued by the court of Bank Asia. ? To prevent money laundering some times Bangladesh Bank order to the bank to close the account of the black money holder. To close the account, the cheque has to be returned to the bank. Bank Asia takes all the charges by debiting the account and remaining balance is then paid to the customer. Necessary entries are given to the account closing register and computer. . 2. 4 ISSUING OF PAY ORDER [pic] A pay order is an instrument from one branch to another branch of the same bank to pay a certain sum of money to the person there on or to his order. Unlike the cheque, there is no possibility of dishonoring pay order because before issuing PO, bank takes the money of the pay order in advance. The pay order purchaser has to apply in a prescribed form with a credit voucher for the amount of pay order and other credit vouchers for commission and VAT. 4. 2. 5 TELEGRAPHIC TRANSFERS (TT) [pic] TT is the quickest method of transferring funds from one place to another. The remitting branch sends a telegraphic/ telephone message to the other end, to pay a certain sum of money to a named payee. Such a message is usually sent in code language. Prefixing or suffixing a check cipher authenticates the message. A check cipher for a remittance is worked out on a test key table, access to which is allowed only by authorized officers. The codebook is always kept in the custody of authorized officers. All T. T. are following by written confirmations under the signature of authorized officer of the remitting branch. The receiving branch, after thoroughly checking the telegraphic message, acts on it. . 2. 6 ISSUING CERTIFICATE [pic] Bank Asia provides different certificates to its clients and customers. It provides Bank Certificate to its clients for opening BO account and deduct Tk. 200/- as service charge. Bank Asia provides solvency certificate too to prove that their client is financially solvent. This solvency certificate is needed if client is willing to go to abroad or opening new business. 4. 3 ACCOUNTS DEPERTMENT [pic] Following things are done by the Accounts Department: ? Pass outward instrument to the clearing house. ? Pass inward instrument to respective department. Return instrument in case of dishonor. ? Prepare OBC and IBC for the respective branch and head office. ? Verify daily’s cash expenses and issuing cash voucher sleep for different necessary daily expenses. ? Issuing credit voucher for remittance coming from abroad. ? Receiving clearing cheque from teller department and bank wise separate the cheques and send those to the clearing house. ? Recording of return cheque from different banks and back to return it to the clients. ? Prepare OBC request letter to head office for collecting fund out side of the city. The following entries are given if the cheque is honored. Customer A/C Debit Bank Asia general A/CCredit Bank Asia Principle Branch clears its cheque through the head office as well as the cheque of other branches, because it is only permitted. The other branches send the instrument through IBCA. Bank Asia principle branch act as an agent in this case. For this the concern branch gives the following entries: Bank general A/C Debit Customer’s A/C Credit If the instrument is dishonored, the instrument is returned to the concerned branch through IBCA along with the following entries: Incase of return for inward instrument. Bank general A/CDebit Customer’s A/CCredit Incase of return for outward instrument: Customer A/C Debit Bank general A/CCredit Incase of returning an instrument the respective officer usually looks for following reasons: ? Insufficient fund ? Drawer’s signature differs. ? Amount in word and figure differ ? Refer to drawer ? Stop payment ? Not arrange for ? Effect not cleared may be presented again. Receiving cheque for collection: In Bank Asia, cheques of its customers are received for collection from other banks. In case of receiving cheque, following points should be checked. ? The cheque should not carry a date older than the receiving date for more than 6 months. In that case it will be a ‘stale cheque’ and it will nit be allowed for collection. Again the date of the cheque should not be more than one day forward than the receiving date. ? The amount in figures and words in both sides of the pay-in-slip should be same with the amount mentioned in the figure and word in the cheque. ? The name mentioned in the cheque should be same in both side in pay-in-slip and it should be the same with the name mentioned in the cheque. ? The cheque must be crossed. 4. 4 CREDIT DEPERTMENT [pic] Consumer Credit is a part of Credit Department which involves in generating loan to the client. Bank Asia Station Road Branch provides four categories of loans those are as follows: 1. Consumer Durable Loan. 2. Auto Loan. 3. House Finance. 4. Unsecured Personal Loans. 4. 4. 1 HOUSE FINANCE [pic] Regulations for House Finance Loan: ? House Finance Loan is provided for the long period of time (Maximum 15 years including 1 year grace period). ? Loan to price ratio: The loan to price ratio is 80%. It means bank finance 80% amount of required amount. Bank provide loan for the construction which is already completed up to ground floor. ? Rate of interest of house finance loan of Bank Asia is 16%. ? Loan size: Loan Size is Tk. 3, 00,000. 0 to Tk. 50, 00,000. 00. ? Maximum Exposure (Bank Equity) 20%. ? Age of the applicant must be between 25-65 Years. ? DBR: DBR (Debt Ratio) have to 40%. ? Processing Fee: 0. 5% or 5000/- whichever is higher. 4. 4. 2 CLOSING OF AN ACCOUNT [pic] Regulation for Auto Loan: ? Auto Loan is provided for purchasing new vehicle. ? Loan to price ratio: If it is recondition car bank will finance 80% of the total price and if it is new vehicle bank will finance 90% of the total price. ? Rate of interest of Auto Loan is 16%. ? Loan size: Loan Size is maximum Tk. 20, 00, 000. 00. ? Maximum Exposure (Bank Equity) 20%. ? DBR: DBR (Debt Ratio) have to 40%. Tenor: Auto Loan provided for 60 months (for recondition vehicle), and for 72 months (new vehicle). ? Processing Fee: 1% or 5000/- whichever is higher. ? Age of the applicant must be between 25-65 Years. An application is provided to BRTA as if the vehicle is registered at the name of Bank Asia the applicant. 4. 4. 3 CONSUME DUALE LONE [pic] Consumer Durable Loan provided to business man as financial assistant. There are some rules and regulations for consumer durable loan those are as follows: ? Loan size: Loan Size is Tk. 50, 000. 00 to Tk. 5, 00,000. 00. ? Rate of interest of Consumer Durable Loan is 17%. Maximum Exposure (Bank Equity) 40%. ? DBR: DBR (Debt Ratio) have to 33%. ? Tenor: Auto Loan provided for minimum 6 months or maximum 48 months. ? Processing Fee: 1% or 1000/- whichever is higher. ? Age of the applicant must be between 25-57 Years. ? Loan to price ratio 70%. 4. 4. 4 UNSECURED PERSONAL LONE [pic] Unsecured Personal Loans for service holders, business man will not apply for this type of loan. There are some rules and regulations for Unsecured Personal Loans those are as follows: ? Loan size: Loan Size is Tk. 25, 000. 00 to Tk. 5, 00,000. 00. ? Rate of interest of Consumer Durable Loan is 17%. Maximum Exposure (Bank Equity) 20%. ? DBR: DBR (Debt Ratio) have to 33%. ? Tenor: Auto Loan provided for minimum 12 months or maximum 48 months. ? Processing Fee: 1% or 1000/- whichever is higher. ? Age of the applicant must be between 25-57 Years. ? Loan to price ratio: Not applicable. 4. 4. 5 NECESSARY DOCUMENTS FOR A LOAN PROSESSING [pic] ? Latest license copy provided by the city corporation (Trade License). ? TIN Certificate. ? Nationality certificate/ Passpor t. ? Income statement (Last 6 months). ? Statement of purpose of loan. ? Reference. ? Guarantor’s information and his/her photograph. Utility bill (telephone bill, electric bill etc). ? Necessary information of existing assets and liability. ? Bank transaction last six months. ? Sources of funds from which borrower can repay the loan. ? Received security advance cheque against loan amount which is properly signed by the borrower. ? Joint necessary stump with the loan application book. Stamp charge may receive on cash or adjust from the account of the applicant. 4. 4. 6 GENERAL POLICY GUIDELINE [pic] ? Bank Asia make loan to the reputed clients. ? Encourage lending to socially desirable, nationally important and financially variable sector. Satisfactory security and collateral is required including source of repayment both primary and secondary source. ? Bank Asia may consider terms loan with maturity up to five years. ? Bank Asia extent credit facilities to the area, which th e branch located and size and ability of its stuff to supervise and monitor the same also considered. ? Maximum size of the loan port folio. ? The banking corporation act 1991 restricts lending to any single obligor or a group of companies up to 15% of the capital funds of bank without having approval of Bangladesh Bank. With the Bangladesh Bank the maximum limit can go up to 100% of the capital of the bank. 4. 4. 6 CIB REPORT [pic] Bangladesh Bank established Credit Information Bureau (CIB) with a view to provide information of the borrower to the schedule banks as per requirement. It is one of our credit policies that the bank wilts not sanction/ disburses any loan facility to a defaulter. Therefore to process a loan CIB report is mandatory one. So by CIB inquiry we can get the report on our clients from Bangladesh Bank. As per credit policy a Loan outstanding of Tk 50,000. 0 and above must be reported to Bangladesh bank Inputs the information of all the borrower status in CIB report whether he is defaulter or not. So the purpose of CIB is to get the borrower(s) credit information with a view to sanction a loan. This is very important because without having CIB a loan cannot be sanctioned. It is also a tool for discourage loan defaulter in our country. CIB functions can be divided into two classes: CIB Inquiry. CIB Reporting. CIB INQUIRY: The following forms are required for CIB Inquiry: 01. Letter of Undertaking (Annexure – Ka) to be obtained from the individual client. 02. Inquiry Form: CIB – 1A It covers the information of the debtors / individual borrower or company. Name ET address is mentioned here. It is to be filled up by the bank in Capital letter/ type. 03. Inquiry Form: CIB – 2A For institutional client this is necessary. It covers the information of the owners of the concerned borrowing company/firm. In case of individual client this form is not necessary. 04. Inquiry Form: CIB – 3A This form covers the information of group related business concern of the borrower and any of its owners. Special Note: The name of the borrower / owners should be mentioned in full and must not be abbreviated. CIB REPORTING: The followings forms are required to report to Bangladesh Bank at monthly or quarterly basis. In case of loan limit one crore ET above it is need to be reported monthly and the entire loan amounting Tk. 50,000/- above are required to report quarterly. Form: CIB-1This from is related to borrower information only. Proper sector code and other information should be incorporated properly. Form: CIB – 2 This form is related to the owner(s) information of the borrowing company. Owner’s code and other information should be incorporate properly. Form: CIB – 3 This form is related to group / affiliated concern(s) information of the borrower and or any of its owners. Form: CIB – 4 This form represents the credit exposure of the borrower with the reporting bank. Dotted boxes are need not required to be reported. Economic purpose code, security code, Classification status and other information should be incorporated property. Form: CIB – 5 This form is related to the guarantor(s) information of the borrower. All the form should be filled in full name with proper address, Abbreviated name are not acceptable. The impact of CIB in our country is very positive. CIB discourage loan defaulters. A loan defaulter cannot participate in any election as a candidate. It is also a way to harass the defaulter socially. At the initial stage of CIB [about 1990] total classified Loan was detected 41 %. By introducing CIB the percentage of classified loan could be minimized. So indirectly it helps our economy. It also helps the schedule bank by way of providing information as per requirement. [pic] PART D PERFORMANCE EVALUTION BANK ASIA (PATHERHAT BR. ) [pic]5: PERFORMANCE EVALUTION BANK ASIA (PATHERHAT BR. ) [pic] 5. 1 DEPOSIT [pic] Bank Asia, Patherhat Branch launched it operation on 13th April,2012. AD The deposit volume of Bank Asia Ltd, Patherhat Branch, Chittagong is continuously increasing. The deposit amount is 19 crore at |April,2012. Through the following table the deposit position of Bank Asia Ltd Branch is shown. Showing monthly Deposit of Bank Asia Ltd. Patherhat Branch from the month of December,2011 to April,2012. Deposit (Amount in Crore) |Month |December |January |February |March |April | |Deposit |167446961 |174431349 |178152397 |173798455 |190064299 | 5. 2 ADVANCE [pic] The credit volume of Bank Asia Ltd, Patherhat Branch is increasing day by day. Showing monthly Deposit of Bank Asia Ltd. Patherhat Branch from the month of December,2011 to April,2012. Loans and Advance |Month |December |January |February |March |April | |Loans and Advance |12442268 |9877521 |10921573 |15813095 |19803015 | 5. 3 TOTAL INCOME [pic] The total income of Bank Asia is increasing day by day. Net loss of the branch is decreasing day by day by its acclerated efforts to go the horizon of Profit. Month |December |January |February |March |April | |Total Inocme |1585091 |1760171 |1595499 |1777016 |1957001 | 5. 4 TOTAL EXPANSE [pic] With expansion of opeation of the branch, the total expense of the branch is incrasing day by day. |Month |December |January |February |March |April | |Total expense |3236019 |2337849 |9169238 |2372934 |2407706 | Position for the month of March, 2012:- |Particulars |Monthly Position of February 2012 |Monthly Position of March 2012 |Cumulative up to March, | | | | |2012 | |Total Deposit |178,152,397. 55 |173,798,455. 59 |173,798,455. 59 | |Total Advances |10,921,573. 95 |15,813,095. 60 |15,813,095. 60 | |Interest Income |1,571,766. 70 |1,745,422. 9 |5,052,804. 32 | |Other Income |23,732. 57 |31,593. 58 |79,882. 32 | |Total Income |1,595,499. 27 |1,777,016. 70 |5,132,686. 35 | |Interest Expenses |1,393,856. 72 |1,488,478. 72 |4,387,861. 15 | |Other Expenses |775,381. 63 |884,456. 00 |2,492,141. 53 | |Total Expenses |2,169,238. 35 |2,372,934. 4 |6,880,002. 68 | |Net Provisional Profit/Loss |(573,739. 080 |(595,918. 77) |(1,747,316. 33) | |Foreign Inward Remittance |2,415,193. 08 |1,984,934. 01 |6,289,562. 22 | of Bank Asia, Patherhat Branch is given below– [pic] PART E JOB PART [pic]6: JOB PART [pic] 6. 1 JOB DESCRIPTION [pic] In order to achieve best service quality Bank Asia has separat e department called â€Å"CUSTOMEN SERVICE DEPARTMENT†, which is responsible of maintaining over all services of the bank to satisfy customers. To establish world class guest experience in all its operations it mainly focusing on people, infrastructure, technology, products and process. In order to ensure such experience Bank Asia always looks for enthusiastic people as employee and interns as well. I was doing the Internship under customer service depertment from January 25March, 2010 to May 25, 2012 in Patherhat branch. 6. 2 KEY RESPONSIBILITIES [pic] ? Ensuring first hand services to the client. ? Keep observing the service activities during the service hour. ? Guiding lost clients to have proper services. ? Having clients suggestion and complains and reporting to BM. Ensuring clients solutions and quality services. ENSURING FIRST HAND SERVICES TO THE GUEST: [pic] Bank is a financial institution so it is very tuff for a guest to know each service point. They sometimes come up with such problems for which they need not to talk to customer service manager or Branch manager. Like – how to write a deposit slip or how t o use ATM card in booth etc. in that situation my primary duty was to greet them so that they rely upon me to have on the spot service. On the other hand my primary duties are understanding guest’s problem and guide him or her to talk with the right person on the right desk. KEEP OBSERVING THE SERVICE ACTIVITIES DURING THE SERVICE HOURS: [pic] During the service hour, many unusual situations may arise. So my another duty was to keep looking into those situations and make instant solutions like keep looking whether staff behaving the way they should behave or not. To look after whether any staff is ignoring any customers or not, was my another job duty. GUIDING LOST GUESTS TO HAVE PROPER SERVICES: [pic] It is usual situation that different professions people come to bank every day. Some profession people come to bank for the first time and doesn’t know verall service arrangement of the bank. They enter into the branch and starts wondering around within the bank. They get completely lost. So, my responsibility was to listen and guide them in a proper way. HAVING CUSTOMER SUGGESTION AND COMPLAINTS [pic] Since each branch is a touch point for the bank so it’s the better option for SQ department to have better guest experience. Another duty is t o collect such suggestions and complain from guests and reporting to the Branch Manager. ENSURING CUSTOMER SOLUTION AND QUALITY SERVICES [pic] A guest should have a complete solution of a problem from branch. If it is not possible for customer service officer then take him/her to customer service manager even if it is not possible for the CSM then take him/her to BM. In the meanwhile I have to ensure the quality service to the guest. 6. 3 DIFFERENT ASPECTS OF JOB [pic] There are five essential areas to excellence in guest experience. Bank Asia Client experience standard will apply it the five aspects for excellence in guest experience listed below— 1) People 2) Premises 3) Papers 4) Processes and 5) Practices People: The team who serves the clients. Premises: The location or place where we serve the clients. Papers: The documents we use to provide and receive information and to communicate with our clients and colleagues. Process: the process that enable us to delight our clients. Practices: the way we interact and talk with our clients. For keep concentrating on service issues, Bank Asia has prepared client experience fundamentals for its entire team member. Bank Asia’s client standards are— o BOLD: All team members are will be bold and on behalf of their clients and colleagues. They will be first to greet, first to listen and first to make any suggestions. They are the persons who satisfy the demands of the clients even if they are unexpressed o RELIABLE: The team member will take full ownership in serving their clients to their complete satisfaction o APPEALING: The team members have to ensure that all clients touch points are appealing and inviting o CONSISTENT: The team members will ensure that their clients experience quality is consistent in all aspects across all clients service point all the time. Apart from the above mentioned jobs, I was appointed for following works as well. Software called Stelar where I have to do: CIF (Customer Information Form). A/C verify close FDR, DPS opening Cheque book, ATM card issue, Active. My major job purpose principle accountabilities in the banks are as follows: Ensure account opening, modification, closing, and ATM card Cheque book requisition and remittance activities. Implement client service strategies to achieve Bank Asia objective and plans Ensure quick resoling of client quires and issues Efficiently handle customer complains Properly maintain FDR, ATM, Account and other registers Receiving checks, issue cheque book, Fund transfer Verifying check book register, Customer Signature verification Writing pay order, Statement inquire Checking balance as per individual customer request Providing all kinds of general banking information to the customers Issuing check books and posting them into the system. 7: RECOMMENDATION [pic] ? Since the branch is situated in a suitable place, so it should introduce ATM Booth of its own very soon. ? Clearing Department should be under online. ? Locker should be introduced. ? To reduce the working presure of the existing employees new capable employees should be employed. Since there are huge number of coverage loan, a recovery team should be introduced. ? Banks marketing policy should be more stronger to influence big corporate clients joint with them. ? Bank Asia can introduce about their product and service through different TV channels. So that every initiative of the bank can go at the door the customers. ? More training facilities should be introduced for the junior offi cers. 8: CONCLUSION [pic] Bank Asia Limited is one of the most renowed growing bank in the country. It is true that Bank Asia increase its growth and popularity with in very short period of time. It has ensured because they have efficient, capable, professional, talent work force. All the officers are very much comitted, helpful and cooperative so that necessary information accumulate through this report. I wish total success of Bank Asia Limited, Pather Hat Branch, and special thanks to Mr. Niaz Ahammed Rashed (FAVP Manager), SantoshKumar Bhowmik (EO Sub Manager), and all officers employees of Patherhat Brahnch, Chittagong. 9: GLOSSARY [pic] IBC:- Inward bills for collection. OBC:- Out ward bills for collection. CIB:- Credit Information. IRC:- Import Registration Certificate. ERC:- Export Registration Certificate. TIN:- Tax Identification Number. BIN:- Business Identification Number. L/C:- Letter of Credit. FDR:- Fixed Deposit Regular. SME:- Small and Medium Enterprise. CCIE:- Chief Controller of Import and Export. LCA:- Letter of Credit Authorization. B/L:- Bill of Lading. B/E:- Bill of Exchange. STD:- Short Term Deposit A/C. SOD:- Secured Over Draft. LBC:- Local Bills for Collection. LTR:- Loan Against Trust Receipt. FOB:- Freight On Boat. DBR:- Debt Burdeb Ratio. CPV:- Contract Point Verification. SWIFT:- Society for Worldwide Inter-bank Financial Telecommunication. ICC:- International Chember of Commerce. 10: BIBLIOGRAPHY [pic] †¢ Bank Asia Limited. Management Trainee Report. †¢ Bank Fund Management, Dr. A. R. Khan. †¢ Jeff Madura. International Financial Management. (West Publishing company, 4th edition, 1995). †¢ Rose, P. S. (1999). Measuring and Evaluating Bank Performance. Commercial Bank Management, Fourth Edition. †¢ Annual Report of Bank Asia Ltd. †¢ www. bankasia. com TITLE OF INTERNSHIP: GENERAL BANKING PRACTICE OF BANK ASIA LIMITED Objective of the Study: The major objective of the study is to evaluate the general banking practice of Bank Asia Ltd. To achieve these major objectives, the specific objectives of the study are mentioned below: 1. To high light the authorities involved in general banking of Bank Asia Ltd. 2. To examine the Account opening system of Bank Asia Ltd. 3. To show the Product or Services of Bank Asia Ltd. 4. To evaluate the General Banking Function of Bank Asia Ltd. 5. To find out problems of general banking practice of Bank Asia Ltd. 6. To give suggestions for improving of general banking practice of Bank Asia Ltd. ———————– BANK ASIA | | |CHAIRMAN | |PRESIDENT AND MANAGING DIRECTOR | |DEPUTY MANAGING DIRECTOR (DMD) | |SENIOR EXECUTIVE VICE PRESIDENT (SEVP) | |EXECUTIVE VICE PRESIDENT (EVP) | |SENIOR VICE PRESIDENT (SVP) | |VICE PRESIDENT (VP) | |FIRST VISE PRESIDENT (FVP) | |ASSISTANT VICE PRESIDENT (AVP) | |FIRST ASSISTANT VICE PRESIDENT (FAVP) | |SENI OR EXECUTIVE OFFICER (SEO) | |EXECUTIVE OFFICER (EO) | |SENIOR OFFICER (SO) | |MANAGEMENT TRAINEE OFFICER (MTO) | |OFFICER | |JUNIOR OFFICER (JO) | |ASSISTANT OFFICER (AO) | |BANKING OFFICER (BO) | |TRAINEE OFFICER (TO)/TELLER | | [pic] [pic] [pic] [pic] [pic] How to cite Overall Banking of Bank Asia Limited, Essay examples

Hospital scene free essay sample

My friend has been lying ill in the Civil Hospital for some time past. I learnt about his illness only a few days back and, therefore, I decided to go and look him up. When I reached the hospital I found it a huge building consisting of several wings with a clock in the middle. The whole approach to the hospital was full of people waiting to be examined or waiting to see their relatives. When I entered the hospital through a big hall I found that there were a large number of rooms on the left and the right. The rooms were neat and tidy and there were separate arrangements tor out-door and in-door patients. In the corridors of the hospital there was a great bustle and activity. Doctors and nursing sisters in their white uniforms were moving up and down. At a short distance, there was an operation theatre, fitted with most modern appliances. We will write a custom essay sample on Hospital scene or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Outside the operation theatre, there was a set of stretchers and wheeled chairs. On enquiry I learnt that this was the Casualty Ward where those who are victims of accidents are treated. After making enquiries from certain people I found the Gen ­eral Ward where my friend was lying. As I entered the General Ward there were cries of groan with pain and rows of beds were laid out on both sides. Here every patient was numbered and on his bed was hanging a detailed chart of his disease and other things. My friend was on bed No. 48 and when I reached him, I found a small gauze box and a temperature chart by his side. He was now recovering from his illness and was slowly getting back his strength. After remaining with him for some time, I decided to visit the other wards of the hospitals. As I moved out, found that there was a female ward in which women in-door patients were treated. Then there was the Infec ­tious Disease Ward where patients suffering from contagious dis ­eases were kept in complete segregation and nobody was allowed to visit them. I also saw the Radiological and the Pathological laboratories where doctors were busy X-Raying the patients and examining their stools, urine, blood, etc. There were a large number of menial servants mostly sweep ­ers. But I was pained to see how they were mostly sitting in the corners and chatting, negligent of their work and duty. All this gave me an idea of utter suffering and I could not resist feeling that if all the people attending on our patients in the hospitals do their work with responsibility, the hospitals will become really a boon for the society. But it appeared that although people were moving about and there was a great show of being busy, as a matter of fact, they were not doing anything in particular. From their faces I could find that there was no sympathy. All appeared to be so mechanical that while it went on, it could not give even a bit of sympathy which a man in suffering requires the most.

Syllabus Design free essay sample

With the publish explosion in the middle of the 20th century, the use of course books in ELT is more popular than ever before, especially after innumerable ELT preparatory classes has been established for a large number of departments at universities, private schools, and some state schools. Moreover, the administrations and circles of English teachers prefer ready-made course books because they possibly provide ready-made sillabi to be followed by teachers. Thus, the course books have gradually become the most pervasive tool for language instructions. There are a few different ways to use a course book. You might use one course book from cover-to-cover, following the teachers book word-for-word. Alternatively, you could supplement a course book with your own materials. Or, you might pick and choose the bits of the course book that you want to use, in the order you want to use them. The more you know about what you want and need from a course book, the more use you will be able to get out of one. We will write a custom essay sample on Syllabus Design or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page As teachers of English, we must know not only how to teach students using the given course books but also how to design the syllabus for a certain course.

Globalization brought about rising number of students migrating to different countries for higher education The WritePass Journal

Globalization brought about rising number of students migrating to different countries for higher education 1.10   Reference Globalization brought about rising number of students migrating to different countries for higher education CHAPTER 1 INTRODUCTION 1.1   Background of study 1.2   The significance of the research1.3   Purpose Statement1.4   Problem Statement1.5 The conceptual framework1.6     Research Questions1.7    Ethical Consideration1.8    Research limitations1.9   Overview of the chapters1.10   ReferenceRelated CHAPTER 1 INTRODUCTION 1.1   Background of study Globalization brought about rising number of students migrating to different countries for higher education. As international educations’ landscape continue to change, students are seeking opportunities that are not only advantageous to their academic agenda, but also to their social and professional development within a global context (Marginso; Agawal, Said, Sehoole, Sorozi and De Wit; Daglish and Chan, cited in Fleischmann, Lawley and Raciti).   There are great challenges in higher education brought about by globalization. â€Å"These challenges are seen as threats as well as opportunities for higher education around the world† (Arambewela Hall, 2006 p142) Research has shown that there is a continuous rise in the number of international student in to the Netherlands.   Generally the transition of studying overseas either from a secondary school or from the work place in another country in always challenging and usually stressful. According to Pereda et al. international students are often less satisfied with their courses than other student. Most international student i.e. full-fee paying students may have similar issues with their fellow domestic students but additionally they face some distinguishing issues like inadequate financial resource, social adjustment, loneliness and cultural shock etc, these may affect the students’ experience and hence their overall satisfaction. Therefore the need to understand international students’ perception of the service quality is vital. For a business to achieve its financial objectives and survive, understanding what creates a great satisfying customer experience is crucial.   Research has shown that high service quality contributes significantly to profitability. Understanding the students’ perception of service quality and satisfaction at the university is vital to management and policy makers in the design, implementation and evaluation of services, as the key to sustainable competitive advantage is creating memorable customer experience. Competing in a highly competitive market requires the delivery of superior service because it affects corporate image. International students have a significant role to play on the country economy for the fact that the pay full tuition fees and they spend on the country’s home produced goods and services. 1.2   The significance of the research This research will be a source of knowledge about issues concerning international students to the researcher who is an international student. Not only will the research be beneficial to the researcher it would benefit other individuals or groups of individuals because of the following: This research focuses on the effect of adjustment issues on the overall services experience of the international student and student satisfaction which will add knowledge to the existing literature on higher education service quality. The importance of students from other countries to colleges and universities cannot be undermined as they bring with them different cultures which adds to the cultural richness of the institution. The outcome of the research will be valuable to different groups of individuals like university management team and lecturers, the students and their parents, and the country. To the university management it will provide insight about international students experience and their satisfaction which will help management in policy design and satisfying their customers the students and their parents. To the lecturers it would lead to a better understanding of the international students need and better delivery of the services hence increasing their satisfaction. Finally, the students will be better served by the university and their fellow students, their experience abroad will be enhanced. 1.3   Purpose Statement This study aims at evaluating the service quality of the Netherlands University. The overall objective is assessing international student’s perception of the service quality provided and adjustment issues, and its relative impact on students’ satisfaction and potential loyalty. Seek to:   Ã‚   Examine the dimensions of service quality and the determining factors of international student satisfaction at   the university   Ã‚   Analysing the effect of interaction of service quality and adjustment issue on international student satisfaction and potential student loyalty   Ã‚   gain an insight in international student perception of service quality in the Netherlands University    To provide a set of conclusions and recommendations to enhance the level of quality of service provided by universities. 1.4   Problem Statement As the international education continues to grow in size and international full-fee paying students expect to be treat as customers, they have several adjustment   issues which affects their overall experience and hence satisfaction. â€Å"How does the adjustment issues of international students affect the overall service experience and what are the effects of this experience on their satisfaction?† This research is conducted mainly to find answers to the question above. 1.5 The conceptual framework This research will be guide by the SERVQUAL survey developed by Parasurama et al. An adapted SERVQUAL model with some modification made to provide contextual relevance, will be used in this study as it will help the researcher measure the perceived service quality across the five SERVQUAL dimensions. The SERVQUAL is an instrument for assessing customer perception of service quality in service and retailing organization (Parasuraman et al, 1988) Based on extant literature adjustment issues affect affects international students experience at universities. These adjustment issues are Academic, socio-cultural and psychological factors. The main key to success in studying abroad is the degree to which the student adjusts to the above mentioned factors. Figure 1.1 Conceptual framework The conceptual model above illustrates the study of international students overall service experience and their relative satisfaction with the Stenden university in the Netherlands. The study with the aim of evaluating the service quality and adjustment issues of the international student on their overall service experience, will also evaluate the effect of the experience on their satisfaction and hence word-of-mouth and if they will chose same university for further education. The main dependent variable in this study is the student satisfaction with the university and the sub dependent variables are Positive word-of-mouth and same university for further study. The independent variables are service quality provided by the university and the student adjustment issues. These independent variables influence both influence the dependent variables. When there is an overall good experience this will lead to student satisfaction which in turn will lead to a positive word of mouth and may want to further study at same university. If quality of service offered by the school is good and students adjustment to academic, socio-culture and psychological is good this will also lead to student satisfaction. On the contrary if the service provided by the school is good but students have problems with adjusting this may have a negative effect on their overall experience and student satisfaction. 1.6     Research Questions   The central research focuses on the analysis of the international students’ perception of service quality and adjustment issues at Stenden university and the relative impact on student satisfaction and potential student loyalty. The research aims at answering the following research questions: Which   service quality factors are most important to international students What are the adjustment issues international students faces? What factors affect international students perception of service quality at the university What are the determinants of overall international students perceived service quality In what ways does the quality of service affect the satisfaction of international student? How does an adjustment issue affect student satisfaction? How can the overall experience of international students be enhanced. 1.7    Ethical Consideration All the information collected will be used strictly for the purpose/objectives of this research and the researcher will abide to the ethical principles of research. The researcher will strive to be objective in her judgment in scenarios that might come up by not taking side but by being critical. 1.8    Research limitations The period required to complete the research is short therefore time is a constraint. The results may not be generalizable as the research involves only a single organisation. 1.9   Overview of the chapters The study will consist of five chapters followed by reference and appendices Chapter 1 Introduction consists of: Background of study The significance of the research Purpose of the study Problem statement The conceptual framework Research questions Ethical considerations Research limitations Chapter 2 Literature review Higher Education    International full-fee paying student Service quality SERVQUAL Dimensions Adjustment issues of international student Student Experience Student Satisfaction    Positive word-of-mouth    Chose same university for further study Chapter 3 Methodology Research methodology    Quantitative research The research Process The population under study Research design Data collection Chapter 4 finding and analysis of Data Demographic profile of sampling Data analysis Chapter 5 Summary and Discussion   Conclusions Discussions Limitations recommendations 1.10   Reference Arambewela, R. and Hall, J. (2006). A Comparative Analysis of International Education Satisfaction Using SERVQUAL. Journal of Services Research 6 pg 141-146 Fleischman, D., Lawley, M., and Raciti, M. Community Engagement and the International Student Experience: Definition. From http://anzmac2010.org/proceedings/pdf/anzmac10Final00179.pdf Khawaja, N. and Dempsey, J. (2007). Psychological Distress in International University Students: An Australian Study. Australian Journal of Guidiance Counselling 6(1) pg 13-27 Mehdizadeh, N. and Scott, G. (2005). Adjustment problems of Iranian international students in Scotland. International Education Journal, 6(4), 484-493. Pereda, M., Airey, D., and Bennett, M. (2007). Service Quality in Higher Education : The Experience of Overseas Students. Journal of Hospitality, leisure, Sport Tourism Education 6(2) pg 55-67 Qiang, Z. (2003) Internationalizatin of Higher Education: towards a conceptual framework. Policy Futures in Education 1(2) pg 248-270 Rogers, C. and Smith, P. (1999). Identifying the needs of overseas students: a monitoring exercise at the University of Southampton, August 1992. Journal of International Education 3(3), 7-24 Sadrossadat, S. J. (1995). Psyco-Social and Cultural Adjustment Among International Students at the University of Wollongong, PhD Dissertation, University of Wollongong. Zeithaml, V.A. (1988). â€Å"Consumer Perceptions of Price, Quality, and Value: A Means –end Model and Synthesis of Evidence†, Journal of Marketing, 52 (2) Pg 2-22. Zeithaml, V.A, Bitner, M.J. Gremler, D.D.(2006). Services Marketing: integrated customer focus across the firm. International 4th Edition. Zeithaml, V. A., Parasuraman, A., Berry, L.L. (1990). Delivering Quality Service: Balancing Customer perceptions and Expectations. NewYork: The Free Press.

Analysis Of Crm In Media Saturn Holding Marketing Essay

Analysis Of Crm In Media Saturn Holding Marketing Essay Whereas Media Markt is present in fifteen European countries with its stores, and it is operating also online nearly in all countries (exept Turkey, Russia and China).In all other country markets, the company’s homepage in the respective country only gives product information and refers consumers to the local outlet. (Reference) prices are not indicated, because, as already indicated, they are calculated locally and thus are not valid nationally within the context of retail store business.The entry into e-commerce was combined with the market entry in Italy in 1999. In the course of the takeover of Media World, the online shop Media World.it started at the beginning of 2000 with 500 articles. Logo and design were adapted to Media Markt, but with orange, green and yellow, they were flashier. Later on, it was adapted gradually and since January 2000, the company belongs to the Media-Saturn Holding. Under company law, it had been a direct affiliate of Metro Italia up to that tim e. On the homepage of Media World.it, the button â€Å"Compro online† (online shop) used to be somewhat hidden between job advertisements and the repair service.However direct access is now possible on the homepage, enabling the customer to visit the online shop independently of visiting the homepage itself.On the shop’s main page, it was not very clear at the beginning how large the product assortment really was: apparently, about 500 electrical equipment articles in welve groups, from car radio to washing machine. By the end of 2000, the product range had been increased to 1,500 products, with the aim of ultimately having a shop with an assortment of 5,000 articles. At the beginning, the prices of the Internet shop represented an average of the prices offered at all 23 Italian outlets at that time. Media World stores were not yet represented in the South of Italy or in Sicily. However, deliveries from the online shop were possible to all of Italy from the central war ehouse in Monza.Today, prices are calculated on the basis of comparisons with those of domestic online competitors are indicated on the homepage at the respective product description and are communicated aggressively (Hedewig Mohr 2000). From thebeginning,Media World has guaranteed delivery within five working days, but freight costs depended on the weight of the goods.Up to the present, payment is mostly made with credit cards. Other countries did not meet with online shop that early unfortunately. Metro and Media Saturn management had a long discussion time about the current market requirements of the sector. Metro Group managed to convience the Media Saturn Holding by 2011 for multichannel and Media Markt went online in 2011 in Austria first. End of 2011 Saturn opened its online store in Germany. Media Markt Germany followed in early months of 2012. By then all counties launched their online operations one by one. Only Turkey,Russia and China not operating in online channel yet. But preparation are ready for Turkey and Russia. It is expected to have online channel in these countries soon. China is not yet clear.

Immigration to USA Assignment Example | Topics and Well Written Essays - 750 words

Immigration to USA - Assignment Example The work of the new department was overseeing a range of agencies and especially those specializing with immigration (US immigration enforcers, United States Citizenship and Immigration Services and US Customs and Borders Protection. Creation of the new department came with a huge funding hence increasing the cost of maintaining all the departments, (Rollings-Magnusson 274). Secondly, deportations spending increased this is because the coming of the new department increased the activities of the subordinate department and this resulted to deportation of roughly 200,000 people in 2001 and almost double in 2011. Third, removing of criminals and this included both deportation and voluntary and since then it has doubled. Fourthly, police officers at the local level were promoted into immigration officers, a project aimed at securing communities. They worked together with Homeland security to ensure accomplishment of their goals of arresting and deporting the non-United States citizens. Finally was the tying immigration enforcement to corporate profits, this ensures that the law is enforced and the rate of immigration is reduced. What are the differences between the service and enforcement sections of immigration policy? Which do you hear about in the news? What do you hear? The service section has specialized with giving services to the people migrating in and out of the US, and has the responsibility of issuing visa as well as other crucial travel document to the immigrants. Additionally, they are responsible for immigrants screening and inspection of the immigrants before their entry to the United States. Enforcement section on the other hand deals with enforcement of the immigration department policies, (Maxwell 34); they are involved with deportation of those who are in the US illegally and those who lack the proper documentations. The commonly heard in the news the about enforcement sections since 9/11 is that the US administration embarked on ensuring their nationals safety, (Tirman 67). New policies and measures were put in place to deport those who did not have the necessary documents to be in the country and also restrictive measure were put in to place limit immigration in to the US. The news items common are on the number of people deported a nd the number of criminals deported, it is all about how people are being shipped and flown out of the US. What are the pros and cons of a law like SB1070? What do you think is going to happen? The SB1070 law had extensive negative impacts to the economy compared to positive impacts. Some of the pros are that the United State citizens could now obtain employment opportunities where the aliens had dominated and due to the restrictive immigration laws, security was enhanced. The disadvantage entails the decrease in the sector of the tourism; the police were authorized to monitor the immigrants’ documents especially those they suspected to be lacking the necessary authority to be in Arizona. This discouraged tourist because nobody wants to be scrutinized all the time other than being left free to enjoy touring the country as they set out to. The laws influence the sector of agriculture sector and most crucially in Alabama whereby the sector of agriculture sector generates revenu e. The laws incapacitated the performance due to the many restrictive laws. The restrictive immigration laws also influenced the businesses and this was mainly due to the distortion they brought in the competitive advantages in attracting new businesses to the region. The higher education departments lost students because many had came other

Culture in International Business Essay Example | Topics and Well Written Essays - 500 words - 5

Culture in International Business - Essay Example In this way, management’s ability to understand the levels of nuance and meaning that exist within such a group is a key determinant as to whether the employees themselves will feel an overall sense of appreciation and inclusion with respect to the company as a whole. Such an emphasis on attempting to relate to and understand the cultural considerations with relation to foreign operations is something that likely cannot be overemphasized due to the primal nature of how human beings identify with their culture and then project these identifications within the workplace environment (Lung et al 2012). As such, rather than seeking to change the culture of the given work as a means to reflect a more domestically centric version of the firm’s operations, it is the duty of the manager to ensure that equal consideration is given to the unique cultural needs of the employees that he/she is responsible for. Although there already exists a large body of scholarship on the needs of the international business to recognize and focus upon the unique cultural needs of their component parts, as previously stated, this is truly something that cannot be underemphasized. Moreover, due to the fact that the author helps to lay out a quantifiable and descriptive list of ways in which such a process can be effected in order to achieve a better quality of product from the component parts of an international firm’s units.

Encouraging younger members of our communities Essay Example for Free

Encouraging younger members of our communities Essay If we allow children to make some decisions and be involved how does that help them develop? The advantages of encouraging younger members of our communities to become more actively involved in making decisions can be influential to their future. When children and young people have the opportunity to identify the problems that affect their lives and, most importantly, find and implement the solutions, it builds their self-confidence and encourages them to value the positive impact they can have on the lives of others. Through increasingly meaningful and active participation in decision-making children can develop their own identity, a sense of belonging and usefulness. This encourages them to respond to educational opportunities and enter more fully into life at school. A child, whose active engagement with the world and who has been encouraged from a young age, will become more confident to make correct decisions later on in life from skill and mistakes previous involved in. Why is it important you are a positive role model and how do you do this? Having a role model can give a child focus in their lives and something to work towards. Often a role model has a character trait or job that your child desires to have. Because of the role models example children are more likely to work to achieve their goals. A role model can inspire a child to dream big. Often circumstances make dreams seem impossible. A child who has no role model cannot imagine overcoming. A child whose role model has achieved can inspire a child to work harder and achieve their dreams. Those who often find success do so because they had a role model who spurred them on to great things. There are setbacks in every persons life. Knowing that someone else has overcome and achieved will help your child during the hard times. They can look at their role model and realise that at one point they were a child and faced adversity. Yet they were able to achieve their goals. This will help give the child the strength to overcome. Having a role model can help a child develop good habits. If your child has a desire to succeed and become like their role model they will develop those habits necessary to achieve that goal. How can disability affect some children? Having a learning disability has some effect on a childs ability to interact with other students. A child quickly realises that differences exist in the ability to learn certain subjects, compared to peers. A child with a learning disability must work much harder than peers do to complete school assignments. Long hours are spent trying to complete the same homework that other students complete in a much shorter space of time. Because the learning disabled child must work harder than other students, yet not do as well on test or assignments, the child will struggle with self-esteem. It is quite common for fellow students to call learning disabled students names, or talk about the disabilities behind their backs. Therefore, the learning disabled student may have few true and long-lasting friendships. A childs self-esteem and self-worth, is quite often closely tied to the opinions of peer groups and close friendships. A child with a disability may find learning to read complicated. This may allow the child to become frustrated and problems could arise at home or in school, behavioural problems could also be seen, as well as the child becoming unenthusiastic or disliking school. What support can families with a child with disabilities access? Think respite care, short-term breaks, support services in the home, out of school clubs. When a care relationship is not professional and not based on shifts and normal working hours, but is continuous for 24 hours a day, seven days a week, a break is not a luxury but essential to maintain the caring role. Day respite can be provided to offer short periods of respite in a range of different ways either in the home or in day centres for older people, or via adult day care resources and enhanced care units. It may also be possible to access services provided by the private and voluntary sectors. Residential respite and phased care can be provided in a residential setting to enable carers to have a break from their caring role. The council has a number of units, which may provide this. Short breaks give disabled children and young people enjoyable experiences away from their primary carers, contributing to their personal and social development and reducing social isolation. They also give parents and families a necessary and valuable break from caring responsibilities and disabled children and young people access to inclusive activities in their local community.There are many different ways to provide short breaks. Each break will differ and depend on the needs of your child and family.Short Breaks can include group based support – for example holiday clubs, after school clubs, sports groups individual short breaks – for example personal assistants, care in the home Children’s centres and extended schools are designed to support children and young people in achieving the five outcomes set out in Every Child Matters, to stay safe, be healthy, enjoy and achieve, make a positive contribution and achieve economic well-being.

A History Of Marriage And Divorce: Cohabitacion Can Result in a Positi

In the past fourteen billion years, the world has evolved numerous times. From creatures’ extinctions to the rise of technology, the world is constantly on a path of changes. And, even though not all events have been pleasant experiences, humans have definitely had the chance to learn from those happenings: one example being, marriage and its effects on family development. Since the beginning of time, open relationships between people, one reason being for the purpose of reproduction, have existed. It is simply part of human nature to bond with others; human instinct. History also shows that legal contracts did not tie up the first relationships during the Stone Age. However, due to society, marriage has been represented as the basis of a family, therefore, portraying that a legal contract amongst two heterosexual people is required in order to have the â€Å"happily ever after† story. But what happens when problems within a marriage exist, and the people involved are n o longer happy? What about those cohabitants who have gone through rough situations and still remain together for many years? So does a legal contract really determine the longevity of a marriage? What is the real definition of marriage? From the start of the Stone Age to current day, humans have witnessed the evolution of marriage, and the benefits of opting for cohabitation. The definition of marriage has gone from being a mandatory arrangement, to being part of the civil right movement, to cohabitation being the best or only alternative to marriage. Once humanity became civilized, the meaning of intercourse relationships went from it being a human instinct to a social requirement: â€Å"Apparently the single most important function of marriage throughout history has been... ... Moral Communities On Cohabitation.† Review Of Religious Research 54.1 (2012): 45- 67. Academic Search Premier. Web. 22 Apri. 2014. Kuby, William. â€Å"Making Marriage Work: A History Of Marriage And Divorce In The Twentieth-Century United States.† Journal Of American Culture 35.3 (2012): 279-280. Literary Reference Center. Web. 19 Apr. 2014. â€Å"Marriage.† Merriam-Webster. Merriam-Webster Incorporation, 2014. Web. 21 Apr. 2014. Murray, Melissa. â€Å"Marriage As Punishment.† Columbia Law Review. 112.1 (2012): 1-65. Academic Search Premier. Web. 20 Apr. 2014. Staub, August W. â€Å"Marriage, A History† Magill’s Literary Annual 2006 (2006): 1-3. Literary Reference Center. Web. 19 Apr. 2014. Stevenson, Betsey, and Justin Wolfers. â€Å"Marriage And Divorce: Changes And Their Driving Forces.† Journal of Economic Perspective 21.2 (2007): 27-52. Business Source Elite. Web. 20 Apr. 2014.

Principle of marketing extra credit case study Essay

In stark contrast to British Airways, Aeroflot-Russian Airlines is new to the skies of international commercial airlines. Aeroflot’s 114 planes transported 3.8 million passengers in 1996 compared to British Airlines’ 25.35 million passengers. Aeroflot’s figures are down considerably from 1991, the year before the dissolution of the Soviet Union, when its 5,400 planes carried 138 million passengers. Since 1991 the airline has had trouble adjusting from a monopoly to a competitive marketplace as the rival private Russian airline, Transaero, built passenger loyalty by stressing good service and on-time flights. Aeroflot’s attempt to become a world class airline has been hampered by a poor safety record, bad food, surly service, dilapidated cabins and frequently cancelled or late flights. At less than 60%, Aeroflot’s load factor (the percentage of seats on each flight occupied by paying customers), is the lowest in the international airline industry. In order to expand its business in this highly competitive industry Aeroflot has copied many of the strategies the leading airlines. In January 1997, the airline announced a marketing alliance with Continental Airlines to allow Continental flights from Newark, NJ to Moscow’s Sheremetyeva International Airport. Aeroflot has renovated its training academy to include a curriculum that focuses on image and marketing, and includes the slogan, â€Å"the customer is always right.† The airline launched Telephone Confidential, a customer complaint line, and in an effort to modernise its fleet ordered 10 Boeing 737s. Marketing has been a big part of Aeroflot’s fight to gain back passengers. The image the airline has selected for itself in its first multimedia advertising campaign attempts to convince sceptical consumers that the airline has solved its safety and service problems. The campaign uses magazine, billboard and TV commercials, and features a flying elephant with  a slogan that translates into â€Å"light on its feet.† The not so subtle message means that if elephants can fly, so can Aeroflot. Aeroflot’s web page (http://www.aeroflot.org), exhibits a decidedly western influence. The home page has links to pages that describe its airplane fleet, a graphic presentation and description of Moscow’s Sheremetyeva airport, flight schedule, news, information, cargo, routeway, charter, and travel office. Judging from the neat, professional appearance of the Web page, Aeroflot’s competitors need to be prepared for a dogfight to keep this airline from cutting into their business. Questions: 1. What are the advertising objectives for Aeroflot’s Flying Elephant campaign? 2. How could Aeroflot’s build brand recognition in Vietnam? Explain the process with supporting details. 3. Explain how Aeroflot could position their services for maximum competitive advantage in the airline industry in South East Asia. Sources: http://www.aeroflot.org; Alessandra Stanley, â€Å"Hod the Jokes, Please: Aeroflot Buffs Its Image,† The New York Times, June 29, 1997, p. F1; Al Frank, â€Å"Continental Signs with Aeroflot for Daily Moscow Flights,† Knight-Ridder/Tribune Business News, January 15, 1997; â€Å"On a Wing and a Prayer: Aviation in Russia,† The Economist, October 5, 1996, p. 103; Victoria Pope, â€Å"The Gray Chicken is Definitely Out, Aeroflot Tries to Learn Service with a Smile,† U. S. News and World Report, October 28, 1996, p. 45.

Computer Operating System

An operating system (OS) is like a facilitator, providing an environment for application programs to run in. It provides an interface between computer hardware and the user of the application programs. Application programs are a stored set of instructions for responding to a specific request. Hardware are the physical devices that make up the system such as the monitor, keyboard, printer, ect. The OS typically includes anywhere from tens to thousands of built-in subroutines called functions which applications can call to perform basic tasks such as displaying a string of text on the screen or inputting a character from the keyboard. The OS allows the user to interact with and obtain information from the hardware through a series of layers. The command layer is the only part of the OS that interacts with the user and sometimes is referred to as the shell. It is the user†s interface to the OS in that the user can request system services via a Job Control Language (JCL), which is the set of commands and their syntax requirements, or through a GUI (Graphical User Interface), the newest command language. The command interpreter decides which services must be executed to process the request and passes these to the service layer. The service layer accepts the commands and translates them into detailed instructions. There is one service call for each number of system requests provided by this layer. It handles functions in process control, file control, and device control. It makes requests to drivers for access to the kernel layer, which interacts directly with the hardware. Input must travel through these layers to reach the hardware and the results must travel back. First and foremost, an operating system must provide a mechanism for starting processes, which most of us know as programs. There are two main types of operating systems: single-tasking and multitasking. DOS is an example of a single-tasking operating system, which simply means that it can only run one program at a time. Windows95 (or newer editions, prior editions were a GUI interface to DOS) is the most widely used multitasking operating system on PC†s. Multitasking means that many programs can run at the same time. The processor (CPU), which selects and executes instructions, must divide its time to each active application to make it appear that all are running at once. These types of operating systems contain schedulers that divide the processor†s time among active processes. The schedulers are located in the kernel. Each process has one or several threads of execution. Every few milliseconds the scheduler takes control of the CPU from the thread it is currently executing, uses a complex time-allocation algorithm to decide which thread should execute next, and continues executing the thread at the point where it was last interrupted. The next fundamental duty of an operating system is to manage the memory – or storage of data – available to it and its applications. The goal in memory management is to give each application the memory it needs without infringing upon memory used by other applications. When a program is loaded and ran, the OS allocates a block of memory to hold the program†s code and data. If a program requires additional memory, it can call a function in the operating system to request more. DOS does not handle memory very well because it runs in real mode, where only 1MB of RAM (Random Access Memory) is addressable. The RAM is volatile memory that stores the running applications but the information is lost when the computer is turned off. Windows95 does a much better job of managing memory because it runs in protected mode, which allows it to use all memory, including extended memory. And even when that much memory isn†t enough, it can make more available by creating virtual memory from free space (space that has nothing stored in it) on a hard disk (non-removable secondary storage hardware device). Virtual Memory is a memory management technique that only loads active portions of a program into main memory. Windows95 also takes steps to prevent an application from accessing memory that it does not own. In DOS, and application can write to someone else†s memory, including the operating system†s, which can crash the entire system. Windows95 runs applications in private address spaces that are logically isolated from each other and identify the start of the file. One of an operating system†s most important components is its file system – the part responsible for managing files stored on hard disks and other mass-storage devices. An operating system provides high-level functions that applications can call to control file I/O, which covers the opening, closing, creating, deleting, and renaming of files. To read a chunk of data from a file, the application calls an operating system function and passes the operating system the file handle (which uniquely identifies an open file), the address in memory where the data should be copied, and the number of bytes to copy. The OS has to identify each sector on the disk that holds a portion of the requested file and program the drive controller to retrieve the information, sector by sector. It has to do this efficiently so that the information is retrieved quickly. The OS finds the right locations on the disk because it keeps a map that contains the name of each file and a record of where it is stored. DOS and Windows95 use a file allocation table as a map to find the locations. Another role that operating systems play in making a computer work is controlling device I/O. A device is a piece of hardware such as a video adapter, keyboard, or mouse. To talk to a device, a program must speak the device†s language, which usually consists of streams of 1†³s and 0†³s. There are thousands of different devices and â€Å"languages†, so the OS helps out by serving as an interpreter. It talks to the devices through device drivers, which are interface programs specially designed for each individual I/O device. Most operating systems like Windows95 come with dozens of different drivers for each I/O device. DOS also uses drivers, but they are often so primitive that the applications perform device I/O by relying on low-level routines encoded in ROM (Read Only Memory – allows the data to be read but not written) in the computer†s BIOS (Basic Input/Output System) or by talking directly to the hardware. Computer Operating System An operating system (OS) is like a facilitator, providing an environment for application programs to run in. It provides an interface between computer hardware and the user of the application programs. Application programs are a stored set of instructions for responding to a specific request. Hardware are the physical devices that make up the system such as the monitor, keyboard, printer, ect. The OS typically includes anywhere from tens to thousands of built-in subroutines called functions which applications can call to perform basic tasks such as displaying a string of text on the screen or inputting a character from the keyboard. The OS allows the user to interact with and obtain information from the hardware through a series of layers. The command layer is the only part of the OS that interacts with the user and sometimes is referred to as the shell. It is the user†s interface to the OS in that the user can request system services via a Job Control Language (JCL), which is the set of commands and their syntax requirements, or through a GUI (Graphical User Interface), the newest command language. The command interpreter decides which services must be executed to process the request and passes these to the service layer. The service layer accepts the commands and translates them into detailed instructions. There is one service call for each number of system requests provided by this layer. It handles functions in process control, file control, and device control. It makes requests to drivers for access to the kernel layer, which interacts directly with the hardware. Input must travel through these layers to reach the hardware and the results must travel back. First and foremost, an operating system must provide a mechanism for starting processes, which most of us know as programs. There are two main types of operating systems: single-tasking and multitasking. DOS is an example of a single-tasking operating system, which simply means that it can only run one program at a time. Windows95 (or newer editions, prior editions were a GUI interface to DOS) is the most widely used multitasking operating system on PC†s. Multitasking means that many programs can run at the same time. The processor (CPU), which selects and executes instructions, must divide its time to each active application to make it appear that all are running at once. These types of operating systems contain schedulers that divide the processor†s time among active processes. The schedulers are located in the kernel. Each process has one or several threads of execution. Every few milliseconds the scheduler takes control of the CPU from the thread it is currently executing, uses a complex time-allocation algorithm to decide which thread should execute next, and continues executing the thread at the point where it was last interrupted. The next fundamental duty of an operating system is to manage the memory – or storage of data – available to it and its applications. The goal in memory management is to give each application the memory it needs without infringing upon memory used by other applications. When a program is loaded and ran, the OS allocates a block of memory to hold the program†s code and data. If a program requires additional memory, it can call a function in the operating system to request more. DOS does not handle memory very well because it runs in real mode, where only 1MB of RAM (Random Access Memory) is addressable. The RAM is volatile memory that stores the running applications but the information is lost when the computer is turned off. Windows95 does a much better job of managing memory because it runs in protected mode, which allows it to use all memory, including extended memory. And even when that much memory isn†t enough, it can make more available by creating virtual memory from free space (space that has nothing stored in it) on a hard disk (non-removable secondary storage hardware device). Virtual Memory is a memory management technique that only loads active portions of a program into main memory. Windows95 also takes steps to prevent an application from accessing memory that it does not own. In DOS, and application can write to someone else†s memory, including the operating system†s, which can crash the entire system. Windows95 runs applications in private address spaces that are logically isolated from each other and identify the start of the file. One of an operating system†s most important components is its file system – the part responsible for managing files stored on hard disks and other mass-storage devices. An operating system provides high-level functions that applications can call to control file I/O, which covers the opening, closing, creating, deleting, and renaming of files. To read a chunk of data from a file, the application calls an operating system function and passes the operating system the file handle (which uniquely identifies an open file), the address in memory where the data should be copied, and the number of bytes to copy. The OS has to identify each sector on the disk that holds a portion of the requested file and program the drive controller to retrieve the information, sector by sector. It has to do this efficiently so that the information is retrieved quickly. The OS finds the right locations on the disk because it keeps a map that contains the name of each file and a record of where it is stored. DOS and Windows95 use a file allocation table as a map to find the locations. Another role that operating systems play in making a computer work is controlling device I/O. A device is a piece of hardware such as a video adapter, keyboard, or mouse. To talk to a device, a program must speak the device†s language, which usually consists of streams of 1†³s and 0†³s. There are thousands of different devices and â€Å"languages†, so the OS helps out by serving as an interpreter. It talks to the devices through device drivers, which are interface programs specially designed for each individual I/O device. Most operating systems like Windows95 come with dozens of different drivers for each I/O device. DOS also uses drivers, but they are often so primitive that the applications perform device I/O by relying on low-level routines encoded in ROM (Read Only Memory – allows the data to be read but not written) in the computer†s BIOS (Basic Input/Output System) or by talking directly to the hardware.

Jean-Jacques Rousseau

Jean-Jacques Rousseau Free Online Research Papers Jean-Jacques Rousseau was born in 1712. The death of his mother and the abandonment of his father brought about adult circumstances in his young life. Critical thinking maybe something he learned through his encounters in his informal education with Plutarch and Calvinist Sermons. He believed that civilization was the catalyst to the lack of natural freedom. Also he believed that all humans were born with the same liberties and that these liberties were taken away by social inequalities. Though his philosophies are arguably revolutionary for the times, the question still remains; is Rousseau legitimately considered to be part of the Enlightenment movement? Perhaps the single most important Enlightenment writer was the philosopher-novelist-composer-music theorist-language theorist. Jean-Jacques Rousseau (1712-1778), who is important not merely for his ideas (which generally recycled older Enlightenment ideas) but for his passionate rhetoric, which enflamed a generation and beyond. The central problem he confronted most of his life he sums up in the first sentence of his most famous work, The Social Contract:† Man is born free but everywhere is in chains. Rousseau was considered part of the Enlightenment. Some even have regarded him as the most important individual found during the Enlightenment. His ideas were extremely radical for his time and somewhat continue to be radical in modern times. Some may even compare him to the more modern Karl Marx. Most of Rousseau’s works were based around the idea that humans were born with liberties and slowly overtime these liberties are stripped away. Rousseau also believed that civilization has taken away our natural freedoms. He argued the price of civilization is human freedom and human individuality . Even if each man could alienate himself, he could not alienate his children: they are born free; their liberty belongs to them, and no one buy they has the right to dispose of it. Rousseau tried to break out of the Enlightenment mold by having his essay Discourse on the Sciences and Arts published in 1751. He won an essay contest with this entry because of its radical material. He dis counted everything that the encyclopedist had strived to obtain. He stated that the sciences and the arts were the heart of the demise of society. However, this seemed to further his popularity among the group that he was trying to distinguish himself from. His theories were so far ahead of his time that men such as Voltaire balked at him and his efforts. Rousseau believed that people that held power often abused that power. He suggested that nobles and kings abused their power and that they were not absolute. In order for a king to have power the people had to allow him that power not God as many had thought in times before. Abuses of power can, of course, threaten the very life of the state. When the government- properly responsible only for carrying out the general will- takes upon itself the sovereign responsibility of establishing legal requirements for the people, the social contract has been broken. For Rousseau, then, the establishment of a government is always provisional and temporary, subject to the continual review by its citizens. Since the legitimacy of the social contract depends upon the unanimous consent of all the governed, the sovereign general will is fully expressed only in an assembly of the entire population. Even the effort to establish a representative legislative body is an illusion, according to Rousseau, since only each for all can determine the general. The Social Contract preached against people staying in the â€Å"main stream.† Man is born free; and everywhere he is still in chains. One thinks himself the master of others, and still remains a greater slave than they. Rousseau states many times in all of his works that he is against a moncharial society unless it is ruling people that are not able to make up their own minds, however, he believes that most can make their own decisions. Each man, in giving himself to all, gives himself to nobody. This particular set of quotes further establishes his role of the thinking of educated people in the enlightenment period. He wanted society to catch up and realize that they did not have to be miserable in the way they were being governed. The enlightenment period embodies thoughts of pushing towards a new way of thinking and Rousseau was the front man for this movement whether or not he wanted to be. Rousseau did not want to be a part of the enlightenment in fact he mocked ever ything that these men were working for, ironically when one is learning about this period his name is by far one of the most recognized. Rousseau fought for the right of the people. He believed that if man put the general will of the people first that everyone would lead a much happier life. Each of us puts his person and all his power in common under the supreme direction of the general will, and, in our corporate capacity, we receive each member as an indivisible part of the whole. He believed that without an absolute sovereign people would be much more responsive and there would also be less corruption within the government if there was more than one person running the show so to speak. This formula shows us that the act of association comprises a mutual undertaking between the public and the individuals. And that each individual, in making a contract, as we may say, with himself, is bound in a double capacity; as a member of the State to the Sovereign. But the maxim of civil right, that no one is bound by undertakings made to himself, does not apply in this case; for there is a great difference between incurring an obligation to yourself and incurring one to a whole of which you form a part. He argued that the King did his job just because he had to; which in Rousseau’s mind was a horrible calamity because if one is forced to do a task or does not know what the people think of his decision or know how exactly how his decision will affect those who are under his rule he should be considered an ineffective ruler. Those that live and see what is affecting their area should be able to make the decisions of what is going to happen to their families and possessions. This way of thinking almost completely eliminates a monarchal situation. In all Rousseau may not have considered himself a part of the Enlightenment movement, however, he was very much a huge contender to the times. His beliefs were so advanced many did not appreciate them until a few years after his death. His beliefs affect American lives on a daily basis, his political beliefs and teaching are deeply rooted in our Declaration of Independence. He was a man that was way before his time. His writings help support the fact that he was a leader in the movement. One cannot be considered revolutionary and not be apart of the movement that is going on during that specific time period. Rousseau was a revolutionary man! Research Papers on Jean-Jacques RousseauBringing Democracy to AfricaCapital PunishmentQuebec and CanadaComparison: Letter from Birmingham and CritoAssess the importance of Nationalism 1815-1850 EuropeEffects of Television Violence on ChildrenInfluences of Socio-Economic Status of Married MalesUnreasonable Searches and SeizuresPersonal Experience with Teen PregnancyCanaanite Influence on the Early Israelite Religion